Shipping policy

SHIPPING ZONES

We ship worldwide.

SHIPPING COSTS

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.

DELIVERY TERMS

In general, shipments are in transit for 4 - 26 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

DISPATCH TIME

Orders are usually dispatched within 2 business days of payment of the order. Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

DUTIES & TAXES

Sales tax has already been applied to the price of the goods as displayed on the
website. Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to our facility at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

RETURNS

Please use the "Refund Policy" section on this site for detailed information about returns.

CHANGE OF DELIVERY ADDRESS

For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

P.O. BOX SHIPPING

We do not currently ship to P.O. box addresses. If it is deemed that these orders cannot be shipped, orders will be cancelled and refunded immediately.

ITEMS OUT OF STOCK

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and process a refund for the unavailable products.

DELIVERY TIME EXCEEDED

If delivery time has exceeded the forecasted time, please contact us at info@facesofblank so that we can conduct an investigation

TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

CANCELLATIONS

If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

INSURANCE

Parcels are insured for loss and damage up to the value as stated by the
courier.

PROCESS FOR PARCEL DAMAGED IN TRANSIT

We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

PROCESS FOR PARCEL LOST IN TRANSIT

We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

CUSTOMER SERVICE

For all customer service enquiries, please email us at info@facesofblank.com